CANCELLATION & REFUND POLICY
At Beyond Boreal, we understand that plans can change and the unexpected can happen. With only six seats available on each tour, every booking reserves a limited spot just for you. We appreciate your understanding and ask that you review this policy carefully before booking.
1. Booking Deposit & Payment
Tours are booked and priced per person.
A 50% deposit is charged at the time of booking to secure your seat. The deposit is non-refundable under our standard cancellation policy, subject to any rights you may have under applicable law.
The remaining 50% balance will be charged at or after 4:00 p.m. Central Time, seven (7) calendar days before your scheduled tour date, provided your booking has not been cancelled before the cancellation deadline.
If you wish to use a different credit card for the remaining balance, please email beyondborealexpeditions@gmail.com before the scheduled payment date.
2. Guest Cancellations
All cancellations can be made through your booking link, if you cannot find your link please send us an email and we will re-send it to you.
Cancellations must be received before 4:00 p.m. Central Time, seven (7) calendar days before your scheduled tour date. If you cancel before this deadline, the remaining 50% balance will not be charged, and your 50% deposit will be retained under our standard cancellation policy, subject to applicable law. Any additional amount paid toward your tour will be refunded to your original payment method.
Cancellations received at or after the deadline will be subject to the full tour price. If the remaining balance has not yet been charged, we will charge the outstanding amount to the credit card on file, up to the full tour price, subject to applicable law.
We understand that emergencies happen. Requests for exceptions may be considered by Beyond Boreal management on a case-by-case basis, but exceptions are not guaranteed.
3. Booking Changes & Rescheduling
If you need to change your tour date, please contact us as early as possible by email.
All date changes are subject to availability and cannot be guaranteed, particularly during peak seasons when our small-group tours often fill quickly.
Requests to change a booking after the cancellation deadline will be treated as a cancellation under Section 2 unless Beyond Boreal confirms an alternative arrangement in writing.
Any approved changes, including applicable price differences or revised booking conditions, will be confirmed by email.
4. Pickup Policy & No-Shows
We arrange pickup directly from your accommodation at the agreed-upon time and location.
Guests must be ready at their confirmed pickup location at the scheduled pickup time. We allow a 15-minute waiting period. If you have not arrived within that period and have not made alternative arrangements with us, you will be considered a no-show and the tour will depart without you.
No-shows are non-refundable under our standard policy, and the full tour price will be payable, subject to applicable law.
If you anticipate a delay or encounter a problem reaching your pickup location, please contact us immediately. We will do our best to assist, but we cannot guarantee that the tour can be delayed or that an alternative pickup can be arranged.
5. Flight & Train Delays to Churchill
Flights and trains to Churchill can be delayed, rescheduled, or cancelled for reasons beyond your control.
If a transportation disruption affects your ability to attend your tour, please contact us as soon as possible. We will do our best to arrange an alternative date, subject to availability.
If rescheduling is not possible, our standard cancellation policy will apply unless Beyond Boreal agrees otherwise in writing.
We strongly recommend purchasing travel insurance that covers trip cancellation, interruption, and transportation delays.
6. Weather Conditions & Shortened Tours
Churchill's weather can change quickly, and guest safety is always our priority. Our guides may adjust routes, modify activities, shorten tours, postpone departures, or cancel tours when weather, visibility, road or trail conditions, or other safety concerns make it necessary. All decisions prioritize safety.
Applicable refunds will be calculated on a case-by-case basis.
If Beyond Boreal cancels a tour entirely before it begins, Section 8 will apply.
7. Wildlife Sightings Are Not Guaranteed
Our tours take place in the natural environment, where wildlife and weather follow their own schedules. Although our guides use their local knowledge and experience to seek out the best viewing opportunities, sightings of polar bears, beluga whales, birds, other wildlife, and the northern lights cannot be guaranteed.
A lack of wildlife sightings or northern lights during a tour does not, by itself, qualify for a refund.
We appreciate your understanding that exploring the wild is an unpredictable experience and that nature cannot be controlled.
8. Tours Cancelled by Beyond Boreal
If Beyond Boreal cancels a tour entirely before it begins, including because of severe weather, unsafe conditions, wildlife activity, or other circumstances beyond our control, we will contact affected guests as soon as reasonably possible.
Guests may choose one of the following options:
Reschedule: Move the booking to another available date for the same service.
Future-tour credit: Receive a credit for the amount paid toward the cancelled service, valid for two years from the original scheduled tour date.
Full refund: Receive a refund of all amounts paid toward the cancelled tour.
Any future-tour credit is non-transferable and may only be used by the original guest for the same service. It cannot be transferred to another person or exchanged for cash. Credit details and applicable redemption conditions will be confirmed in writing.
Rescheduling is subject to availability. If you prefer a refund rather than rescheduling or receiving a credit, you may select the full-refund option.
If a tour is cancelled after it has started, any applicable refund will be assessed under Section 6 or, where appropriate, on a case-by-case basis, subject to applicable law.
9. Guest Conduct & Safety
Beyond Boreal has a zero-tolerance policy for disrespectful, abusive, or unsafe behaviour that puts guests, guides, the public, or wildlife at risk.
All guests must follow their guide’s instructions promptly and respectfully at all times. Harassment, threats, aggression, refusal to follow safety instructions, approaching wildlife unsafely, or any behaviour that endangers people or wildlife will not be tolerated.
Any guest who engages in unacceptable behaviour may be removed from the tour immediately, without a warning, and will not receive a refund, subject to applicable law. The guide has full authority to end a guest’s participation or terminate the tour when necessary to protect the safety of people, wildlife, or the environment.
Guests removed from a tour are responsible for arranging and paying for any alternative transportation or accommodation required as a result, subject to applicable law.
By booking with Beyond Boreal, guests agree to follow all guide instructions and comply with this policy.
10. Refund Processing
Approved refunds will be returned to the original payment method, where possible, within 10 business days of refund approval.
Please allow additional time for your bank or card issuer to process the transaction.
Where applicable law requires a different refund deadline or method, the legal requirement will apply.
11. Exceptions & Legal Rights
We understand that emergencies and unexpected circumstances can arise. Requests for exceptions may be reviewed on a case-by-case basis at the discretion of Beyond Boreal management. Exceptions are not guaranteed.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable law, including Manitoba's Consumer Protection Act.
12. Questions or Concerns?
We are always happy to help. If you have questions about your booking, cancellation, or refund, please contact us at: beyondborealexpeditions@gmail.com
By booking with Beyond Boreal, you acknowledge that you have reviewed this policy, subject to any rights you may have under applicable law.
Thank you for choosing Beyond Boreal. We look forward to sharing the beauty, wildlife, and unforgettable scenery of Churchill with you!
